Tips from the Top - May 2017
When a part of your journey does not go as you had hoped, don’t allow it to get you down. Sure—it is disappointing, but if you allow yourself to enjoy the journey and not focus on the negatives, you will be less stressed. You will have a positive impact on your people and the outcomes you all experience…Read more
Are You Choosing Chores?
Think about the time you wish you had to spend time with your kids (or your spouse, or even yourself). Do you wish you could attend their events, play with them and enjoy time doing fun things…?Read more
The Problem with Your Email
An effective email marketing campaign creates a problem and then solves it. Look to your customer service cases and frequently asked questions for ideas.
Set up a Google data folder with financials, projects and company information which a prospective buyer can securely visit online. Include proforma forward-looking financial statements
Can You Hear Me Now?
If you are interviewing people for a phone support position, make sure you include an initial telephone interview to listen for how the individual comes across over the line. Pay attention to their listening skills, vocal habits and observe closely how that person handles themselves.
If you’re serious about quality for the role, you might opt to call the candidate on an unplanned basis to see how they react and respond.
Watch Your Competition
A quick way to grow your business is to watch your competitors for change. Their adjustment, good or bad, opens opportunities to win over their clients or key staff who may be looking for a better place to work.